SYLLABUS FOR SEMESTER - VIII ( TQM)

09ME801                     TOTAL QUALITY MANAGEMENT                                                     (Common to Mechanical and Metallurgical Engineering)       

OBJECTIVE:

• To gain knowledge on Quality control systems and concepts
• To understand the TQM tools and its applications

1. INTRODUCTION                                                                                              

Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs – Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.

2. TQM PRINCIPLES                                                                                           

Customer satisfaction – Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention, Employee Involvement – Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits, Continuous Process Improvement – Juran  Trilogy, PDSA Cycle, 5S, Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development, Performance Measures – Basic Concepts, Strategy, Performance Measure. 

3. STATISTICAL PROCESS CONTROL (SPC)                                                               

The seven tools of quality, Statistical Fundamentals – Measures of central Tendency and

Dispersion, Population and Sample, Normal Curve, Control Charts for variables and attributes, Process capability, Concept of six sigma, New seven Management tools.

4. TQM TOOLS                                                                                                   

Benchmarking – Reasons to Benchmark, Benchmarking Process, Quality Function Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) – Concept, Improvement Needs, FMEA – Stages of FMEA.

5. QUALITY MANAGEMENT SYSTEMS                                                                         

Need for ISO 9000 and Other Quality Systems, ISO 9001:2008 Quality System – Elements, Implementation of Quality System, Documentation, Quality Auditing, TS 16949:2002

TEXT BOOKS

1. Dale H. Besterfiled et al., “Total Quality Management”, Pearson Education Asia, 1999.
2. Feigenbaum.A.V. “Total Quality Management”, McGraw Hill, 1991.
3. Oakland.J.S, “Total Quality Management”,  Butterworth – Hcinemann Ltd., Oxford. 1989.
4. Narayana V and Sreenivasan, N.S, “Quality Management – Concepts and Tasks”, New Age International, 1996.

REFERENCES

1. James R.Evans  and William  M.Lidsay, “The Management and Control of Quality”, 5^th Edition, South-Western, 2002.
2. Zeiri, “Total Quality Management for Engineers”, Wood Head Publishers, 1991.